How Can We Help You?
Owned and operated by Creating Major Moves, our team is ready to answer questions about your equipment.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, and transit time is 5 to 8 business days. We offer free shipping on most orders within the Continental U.S. (excludes AK/HI). Larger equipment like smith machines and basketball systems may require scheduled delivery.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment directly through the carrier's website. If your tracking has not updated within a few business days, feel free to contact us.
What is your return policy?
We offer 30-day returns on eligible items. If something is not the right fit, please review our Return Policy page for complete details on how to initiate a return. Our team is happy to walk you through the process.
Can I exchange an item for a different model?
We can help you arrange an exchange within our return window. Contact our team with your order number and the item you would like instead. We will guide you through the steps to get the right equipment to your space.
How do I choose between your smith machines and Pilates reformers?
It depends on your training goals and available space. Smith machines are designed for strength training with guided barbell movements, while Pilates reformers support flexibility and core conditioning. Our team can help you decide based on your setup and goals.
Do your basketball systems require professional installation?
Most of our basketball systems include detailed assembly instructions for at-home setup. Some larger in-ground models may benefit from professional installation for anchoring and stability. Check the product page for specific requirements or contact us for guidance.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Free Continental Shipping
Free shipping on most orders within the Continental U.S., with no order minimum required.
30-Day Returns
Not the right fit for your space? Return eligible items within 30 days per our Return Policy.
